Financial Security Solutions - RemoteTeller™ System

The RemoteTeller™ System application is a high-throughput, cost-effective, personal approach to in-branch banking using pneumatics and two-way closed circuit television (CCTV).

The RemoteTeller™ System Concept
The RemoteTeller™ System is an innovative approach to transaction processing that can increase productivity and security while reducing costs and promoting customer service.

In financial institutions, the RemoteTeller™ System uses established technology in a new application that is intended to bridge the gap between full-service and self-service financial transactions. It provides customers with assisted service in conducting their transactions. Simply stated, RemoteTeller System moves the attributes of drive-up pneumatic service inside the branch, with enhancements
to make the service more efficient and consumer friendly.

Benefits

* Security
RemoteTeller™ System can eliminate the need for the conventional teller line by remotely locating both lobby (walk-up) and drive-up tellers in a more secured and private area than where customer units are located. The use of cameras discourages attempted fraud and allows tellers to verify transaction information off-camera.

* Reduced facilities expense
The teller can be located in nearby locations or on different levels where floor space is less expensive.

* Efficiency
Efficiency is optimized since the system allows one to four tellers to service one to eight customers.

* Marketing
Optional on-screen display of marketing messages increases revenue and reduces customers' perceived wait-time.

Customer Station Facades
Diebold's patented customer station façades are completely self-contained, making it possible to quickly install customer stations in a lobby or anywhere up to 400 feet (122m) from the teller area. They are uniquely designed to accommodate all the components of the RemoteTeller System, allowing complete turnkey installation.

The Silhouette RemoteTeller™ Customer Station
Diebold's patented customer station facades are completely self-contained, making it possible to quickly install customer stations in the lobby.

Just 37.5" (95.25cm) wide, the Silhouette increases transaction capacity by allowing three Silhouette Facades to be placed in a space that would accommodate only two traditional teller windows.

For additional space savings, all customer service and system maintenance functions are easily accessed from the front of the unit.

Mounting height is flexible to facilitate compliance with ADA guidelines.

Integral audio ports promote clear communication between the customer and tellers through the 816 Audio™ system.

The counter top is mounted directly to the wall opening to support up to 100 pounds (45.4 kg).

The unit includes mounting hardware for a camera and 14" (35.5 cm) monitor.

Accommodates the Diebold Retail 4.5" (11.43cm) pneumatic system (VAT 21) with overhead tubing.

The gray-colored textured finish of the console and smooth black granite finish of the built-in counter create a clean, professional look that is durable and easy to maintain even under the heaviest use. The thermoplastic materials used in the station are environmentally friendly, fully recyclable and provide excellent temperature and moisture resistance as well as high-impact strength.

The Marquee RemoteTeller™ Customer Station
Diebold's patented customer station facades are completely self-contained, making it possible to quickly install customer stations in the lobby.

To facilitate complete turnkey installation, the Marquee fits any standard 41" (104cm) by 80.5" (204cm) door frame opening and can be easily changed from the standard left-hand swing to a right-hand swing.

The unit opens 90 degrees for easy access to the RemoteTeller™ components.

The Marquee includes mounting hardware for a camera and monitor.

Accommodates the Diebold Retail 4.5" (11.43cm) pneumatic system (VAT 21) with overhead tubing or the Merchant System 8" (20.32cm) pneumatic system (VAT 30) for heavy payloads.

Integral audio ports and an optional privacy handset promote clear communication between customer and teller using the audio communications system.

A model is available that positions the unit to comply with ADA guidelines for wheelchair accessibility.

Gray textured console and ivory textured surround of the facade compliment the smooth black star granite finish of the built-in counter. It is durable enough to maintain its appearance even under the heaviest of use. The thermoplastic materials used in the facade are environmentally friendly, fully recyclable and provide excellent temperature and moisture resistance as well as high-impact strength

Audio and Video Redundancy Kits
The RemoteTeller™ System Redundancy Kits provide a means of manually switching over to a back-up VAT Video Matrix and/or 816™ audio. This allows for uninterrupted service in the event of failure of the primary audio/video communications system. This is especially critical in the RemoteTeller System environment where there are no alternate methods of communication between tellers and customers.

Technical Support & Maintenance
Diebold's professional services, including project management, implementation services, and architectural and engineering services can help you plan, design and implement a RemoteTeller System to meet your specific needs. Join a network of RemoteTeller System users to share ideas on marketing, training and maximizing the benefits of this innovative approach to customer service.

Information and expertise regarding specific issues like ADA compliance, applicable local building codes and special considerations for installing tubing systems in Plenum ceilings saves time and expense during planning and installation.